Shipping and Refund Policy
Order Shipping and Delivery
Please note that all production and delivery dates which we may provide to you are estimates only. Shipping and delivery for orders are fulfilled by third-party shipping couriers and freight companies. While Cypress uses reasonable efforts to prevent production and delivery delays, in no case shall Cypress be liable for any consequential or other damages resulting from any such delays. Notwithstanding the foregoing, if applicable, Cypress will refund or waive rush charges in the event of a delay. Customer has not right to cancel an order as a result of any delay.
In addition, Cypress assumes no monetary liability for damage to customer products as a result of shipping; as damages are solely the responsibility of the courier or freight company fulfilling the delivery. In the event that the customer receives damaged products, Cypress will assist the customer in opening an investigation to claim damages and compensation from the respective shipping company and initiate a resolution.
Production costs are subject to change based on changes in material, labor, and other cost considerations, which may be amended to take effect immediately.
The customer is responsible for all shipping/delivery charges, custom clearance fees, duties and taxes for the initial order and subsequent orders. Shipping costs are based on estimated conditions, packing size, weight, and current rates and are subject to amendment to meet potential changes in such costs between the date of quotation and the date of execution. Shipping rates for high quantity products depend on the customer’s access to a shipping dock and forklift, otherwise, additional charges may apply. Additional charges may apply for custom clearance, custom exam, and extra fees during transportation. The customer is responsible for providing any requested information during the shipping and customs clearance process. Failure to provide necessary information may result in delays, warehousing or storage fees. Cypress disclaims all liability for any fees, charges, or penalties associated with customer’s non-compliance to shipping and customs clearance procedure.
Returns and Refunds
With all purchases, Cypress provides a limited warranty. If we determine that any products were defective products (as described below), we will happily replace or discount the product sold. Since each order is unique to the customer and has no re-sale value, in all other cases, ALL SALES ARE FINAL. Any visible damage, reduction or loss shall be reported immediately upon the receipt of the goods, and be noted on the transport document or in another document. If shipping damage is discovered after receipt of goods, it must be reported within 3 days. The customer shall check the dimensions and artworks upon receiving the goods . Any issues must be reported within 14 days. If damage caused by packaging is discovered after receipt of goods, it must be reported within 14 days. Failing which, the customer is deemed satisfied with the product. Where a replacement is appropriate, the customer must first return 100% of the received product within 15 days (at their own expense) from the date the product was delivered. Cypress is not responsible for shipping charges associated with the product return or exchange, or shipping charges that come with re-ordering product.